Data protection and privacy policy

Data protection and privacy policy

Privacy policy and data protection

FitnessBit S.L. ensures the customer to comply with the General Data Protection Regulation UE (GDPR) 2016/679, and that it has adopted the security measures required by the laws and regulations aimed at preserving the secrecy, confidentiality and integrity in the processing of your personal data.

Your personal data will be used according to the limitations and rights granted by the personal data protection.

The storage and processing of personal data are required for the customer, administration and commercial service. FitnessBit S.L. agrees to keep the maximum reserve, secrecy and confidentiality over the information of the personal data that it has at its disposal. You have the right to get confirmation on whether in FitnessBit S.L. we are treating your personal data, therefore you have the right to access your personal data, correct inaccurate data or request its deletion when the data is no longer necessary for the purposes that were collected.

We invite you to read everything related to data protection, privacy and legal notice to understand in detail how we treat your personal data and the rights you have in relation to them.

For furter information about the privacy politics and data protection of FitnessBit S.L. you can contact our data protection officer or our customer care team.

Data Controller

  1. Identity: FitnessBit S.L. (
  2. Registered office: Avda. de Los Olmos 1, Edif. Inbisa D4, Of. 015, 01013, Vitoria - Gasteiz, Alava, (Spain), (VAT number: ESB01410455)
  3. Email:


The purpose of data processing corresponds to each of the treatment activities carried out by FitnessBit S.L. through the website, APP or on a personal level from our physical stores.

  1. Identification data (for example, your contact details).
  2. Data related to purchases, orders, returns etc. (we do not save you credit card data).
  3. Connection, geolocation and browsing data (when you interact by telephone for example).
  4. Commercial information (for example if you signed up for our newsletter).
  5. Data related to your preferences.
  6. Questions about the service or the products you have received (your experience helps us improve).

When we ask you to fill in your personal data to give you access to some functionality or service of the platform, we will mark some fields as obligatory, since they are data that we need to provide the service or give you access to the functionality in question. Please bear in mind that if you decide not to provide us with this information, you may not be able to complete your registration as a user or that you can not enjoy those services or functionalities. The main purposes of collecting these data are:

  1. Take care of your calls, emails or queries.
  2. Manage your registration in the platform to manage and deliver orders, process returns, etc.
  3. Request your feedback about the services or products.
  4. Send newsletter about interesting offers or news.
  5. Provide updated information about products, stock, prices and delivery times.
  6. Improve and customize your experience through data analysis.
  7. Prevent and fight against fraud.


The processing of your data is done for compliance with legal obligations by FitnessBit S.L. and it depends on the purpose of that treatment. In case that purpose requires your consent it will be shown with clear affirmative action.

Data storage

The personal data provided will be kept for the time necessary to fulfill the purpose for which they are collected and to determine the possible responsibilities that may arise from the purpose, in addition to the periods established in the regulations on files and documentation.

Data communication

To comply with the purposes of this privacy policy, we need to give access to third parties that provide us with support in the services we offer you.

  1. Financial entities
  2. Fraud-prevention entities
  3. Technological services providers
  4. Delivery, transport and logistic service providers
  5. Customer services providers
  6. Marketing and advertising partners and providers

Rights of the interested parties

We are committed to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

You can exercise them by writing an email to, indicating the reason for your request and the right you want to exercise. If necessary, we will request a copy of an document accrediting your identity to identify you.

In particular, regardless of the purpose or legal basis under which we treat your data, you have the right to:

  1. Ask us for access to the data we have available to you. If you are a registered user in the platform you can also check this information in the section corresponding to your client area.
  2. Ask us to rectify the data we already have.
  3. Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to treat them as we have informed you above, or in which we no longer have the legitimacy to do so.
  4. Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or keep them beyond the time necessary when you need it.
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