1. Which brands have direct technical service, both under warranty and out of warranty?
Currently, the brands with direct technical service are:
- BH
- iFIT (NordicTrack and ProForm)
- Zycle
- Bluetens
How to contact BH technical service?
To report an issue with BH, you must register the problem through their official form: BH Fitness technical service
You will need:
- Proof of purchase.
- Serial number (usually found on a sticker at the base of the machine or in the manual).
- Photo or video of the issue.
How to contact iFIT technical service (NordicTrack and ProForm)?
To report an issue with iFIT (NordicTrack and ProForm), you must register the problem on their platform:
You will need:
- Proof of purchase
- Product code
- Version number (the number after the dot in the model number)
- Serial number
- Description of the issue
- Number of parts (if applicable)
- Photo or video (recommended)
How to contact Zycle technical service?
To report an issue with Zycle, you must register the problem through their form: Help Zycle
You will need:
- Proof of purchase.
- Serial number of the device
How to contact Bluetens technical service?
To report an issue with Bluetens, you must contact the technical service directly by email: cs@bluetens.com
2. Which brands can you contact directly out of warranty?
In addition to the above, the following brands also provide direct technical support for products out of warranty:
- BH
- iFIT, (manufacturer of Weider, Weslo, Proform and Nordictrack brands)
- RFE International
- Tunturi
- Tanita
- Compex
What do I need to report an out-of-warranty issue?
Generally, you will need:
- Proof of purchase.
- Serial number (for Tanita: batch number)
- Description of the issue.
- Photo or video of the issue.
- Reference and quantity of the part indicated in the manual (if applicable).
How to contact manufacturers out of warranty?
3. What happens after submitting an issue to the manufacturer?
Once the request is registered, the manufacturer’s technical service will review the case and contact you directly by email or phone. From that moment on, all communication and follow-up must be carried out directly with the manufacturer. However, if you have any questions, you can contact our customer service team.
