I have not received the order confirmation e-mail

Once you have placed an order, you will normally receive your email confirming your order within a few hours.

If after this time, you have not received your confirmation, it may be that:

• Sometimes e-mails go into Spam/Junk folders instead of your inbox. You can save the email address we use to send your order notification emails into your contact list/address book to avoid that.
• The email address used on your order was incorrect, therefore you will not be able to access your client area either.
• The order has not been correctly processed.

Contact us and we will happy to solve this issue.

Make sure to provide the correct e-mail since through it you will receive the information related to your order and delivery.