I live outside EU. How can I request for a VAT refund/exemption?

The procedure for the VAT refund to non-resident travelers in the European Union will be exclusively telematic as of January 1, 2019.

To obtain the VAT refund form, let us recall what are the requirements and the established procedure, so that non-EU travelers can recover the VAT from their purchases:

Requirements:

• Purchase Invoice 
• A copy of your passport (PDF format)
• Name and surname
• Date of birth
• Country of residence

Once the VAT refund form is issued it will be e-mailed to you. The traveler will present the goods to the export customs, who will certify their exit. The traveler must leave the territory of the Community within three months from the purchase.

The traveler will send us the invoice duly validated by the customs office and we will return the amount of the tax within 15 days.