Christmas: Discover our offers to be fit all year

Terms and Condition of Sale

Introduction

Unless otherwise agreed to in writing, the following terms and conditions presented on this site, will be apply to all commercial transactions for goods or services at www.fitnessdigital.co.uk, domain that holds FitnessBit S.L., legally registered company, which headquarter is in Spain (CIF: B01410455)).

FitnessBit S.L. reserves the right to change commercial offers on the website (modifications of products, prices, promotions and other commercial or service terms and conditions) at any time, as long as those modifications do not apply to previously hired services.

FitnessBit S.L. tries at all time to offer you correctly printed information. In case you find any printing errors, please try to understand that FitnessBit S.L. did not do this on purpose, and will try to correct the error immediately. If you find any printing error in our pricelist, and your purchase is based on the price containing this error, FitnessBit S.L. will inform you about this. Of course you can cancel the order without being charged for the expenses.

You could sometimes find provisional product information on our website www.fitnessdigital.ie. In case the information does not apply to the product shown, you can cancel the order without being charged for the expenses.

FitnessBit S.L. is not directly or indirectly responsable for any of the product information or expression content shown at www.fitnessdigital.ie. The manufacturer or supplier of the product is responsible for this at any time. The client understands that FitnessBit S.L. is a mere intermediary.

Preliminary Provisions

These terms and conditions are applied to all the purchases made on the website. www.fitnessdigital.ie. By placing an order, you claim you have the legal capacity to engage in binding contracts. Orders can only be made to purchase goods without the intention of resale. Any resale or distribution of products purchased through the website is strictly prohibited. We reserve the right to cancel fraudulent, false or specualative orders, as well as orders placed by customers with previous disputes, or when there are reasonable doubts to make us think that the customer is violating any of the specified conditions of sale or is participating in any criminal activity. We can update the terms and conditions anytime. You can access and print the updated version of these 'terms and conditions'.

Identification and activity of FitnessBit S.L.

FitnessBit S.L. resident at Avda. de Los Olmos 1, Edif. Inbisa D4, Of. 015, 01013, Vitoria - Gasteiz, Alava, (Spain), (CIF: B01410455), VAT REGISTRATION Number ESB01410455, registered at the commercial register of Alava, Volume 1285, Book 0, Page 76, Page VI-12026, according to the Law 34/2002, of 11 July, the Information and Electrotechnical Commercial Society Services inform that they are owner of www.fitnessdigital.ie, and that the website is their domain.

Users

Access and/or use of this website gives you the status of USER, accepting the terms and conditions as described here. The aforementioned conditions will apply regardless of the conditions of contract that in their case result from mandatory compliance.

Use of the website

The website gives access to various types of information to the user, as well as to services, programmes or data (from now on, 'the contents") on the Internet, belonging to FitnessBit S.L. or to its licensors to which the user can access. The user takes responsability for the use of the web portal and for the registry necessary to access certain services or contents.

In this register, the user takes responsability to provide lawful and thruthful information. The user can be given a password, promising to use it carefully and confidentially. The user will use the contents and the services appropriately and not use them to:

  1. engage in illegal or contradictory activities to the principle of good faith and public order.
  2. spread racist, xenophobic, illegal-pornographic contents or propaganda about terrorism and violation of human rights.
  3. damage the physic and logic systems belonging to FitnessBit S.L., its suppliers or third parties, add or spread viruses or physic or logic systems on the network computer.
  4. try to access and use the accounts of other users and change or manipulate their messages. FitnessBit S.L. reserve the right to remove the comments that violate the personal dignity, that are discriminatory, xenophobic, racist or pornographic, or comments that prejudge youth and childhood, the order and the public security, or that are generally inappropriate. FitnessBit S.L. shall assume no responsability for the users opinion added in forums, chats or other participation tools.

Intellectual and industrial property

FitnessBit S.L. holds all the intellectual property rights of the contents (images, sounds, videos, softwares or texts; brands or logos, color combinations, structure and design, the material used, computer programmes necessary for its functioning, access and use, etc. ) of its website.

All rights reserved. It is expressly prohibited to reproduce, distribute or publicly communicate, all or part of the contents of this web page, for commercial purposes, in any support and by any technical means, without prior authorization from FitnessBit S.L.. The user agrees to comply with the intellectual and industrial property rights of FitnessBit S.L.. You can view, print, copy and save the elements of the page in the hard drive of your computer or in any other physic support, solely and exclusively for personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system installed on the pages of FitnessBit S.L.

Links

In the event that the website contains links or hyperlinks to other Internet sites, FitnessBit S.L. will not exercise any type of control over these sites and contents. Under no circumstances FitnessBit S.L. is responsible for the contents belonging to a different website, and will not ensure the technical availability, quality, security, veracity and constitutionality of any material or information contained in any of these hyperlinks or other sites on the Internet.

In the same way, the presence of these hyperlinks does not imply any type of association, fusion or participation with the connected entities.

On-line sales

To purchase, please add the articles you want to buy to the "shopping basket" and follow the instructions shown. To finish this process, which includes registration of your personal information so that we are able to identify who you are, the order will be transmitted to FitnessBit S.L. in order to be processed. You can choose to receive confirmation of your order by e-mail.

Confirmation and cancellation of orders

Prior to the completion of your order on the website, you can review the details associated with it (amounts broken down in all necessary headings, taxes, transport costs and selection of items) and you can also correct what you consider necessary. If in any case you would want to cancel or amend an order, you need to contact us. Cancellations or modifications are allowed only when the product has not left our warehouse.

Applicable taxes

VAT (VAT) is included in the prices on display at FitnessBit S.L.. This condition does not include any natural or legal person from outside the European Union VAT.

Payment methods

You have different methods to place your order: by credit card (MasterCard, Visa y Visa Electrón), bank transfer, PayPal or others. In some cases we might ask you to use a certain payment methods, in order to prevent possible frauds. This could, for instance, be the case if the identification of the customer is not complete or does not look confidential.

Delivery service and carriage costs

FitnessBit S.L. sends its orders to the client with transport company UPS or any other urgent transport company. The delivery date will be specify in all products, but in some cases, the availability of the product and the area that it has to be sent to in Ireland, can interference in the delivery date. Updated delivery time and carriage cost information can be seen on our site at "Carriage costs and Delivery time".

Customers rights and return policy

To qualify for the 14 day return option, the client has to let us know the wish to cancel the contract by any means of communication and within stipulated time. The returned order will be collected by FitnessBit S.L.. Items for collection must be packed with the original delivery note or invoice issued by FitnessBit S.L.

In the event of any item being received in bad conditions, either develops a fault or is found to be faulty upon delivery, for the reparation or replacement of the product, please take in account the following: : both reparation and replacement are free of charge; that means that you may return it (in its original packaging, freight prepaid) to us, and in case of reparation, labour and spare parts are covered by the guarantee
Please note that most products on our web site are covered by a two-year guarantee.
To qualify for this guarantee the customer must advise us within two months after finding out the product is faulty.

CHRISTMAS SHOPPING
Items sold by fitnessdigital between 19 November 2018 and 25 December 2018 may be changed or returned until 15 January 2019. These returns will be processed through our Customercare and will have to comply, as in any other occasion, the following conditions: The product must be in its original packaging and both the product and the original packaging must be in perfect condition, which means they must be returned in the exact same condition as when purchased. We will inspect the products in the same way a shop would do, in no case the product can be used. For hygiene reasons we do not accept changes or returns on products that may have been in contact with the skin such as massagers and hair removal products.
  1. All our products are originals, new and with the guarantee directly from our suppliers. Your complete satisfaction is our compromise , if you are not completely satisfied, we refund your money back.

    In all the different cases that are described below, the product must be in perfect condition, in its original packaging and must be returned in the exact same condition as when purchased. For hygiene reasons we do not accept changes or returns on Polar, Suunto, Compex, Garmin, Slendertone, cavitation, massage and depilation products which have been used.

    Also, once the item is received back at fitnessdigital.ie, we will inspect it to make sure it has not been used and is in good condition.

    Cases and conditions:

    1.- Collection of faulty products

    In case an item is found faulty upon delivery, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is faulty.

    Once the item is received back at fitnessdigital.ie, we will inspect it, and if necessary arrange to send out a new one. Your invoice is your proof of purchase and has to be sent back to us together with the item. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    If the product is NOT found faulty on inspection, we may send it back to you and carriage costs will be payable by you.

    Please note that you could be asked to contact the manufacturer/supplier directly for faulty products, to give you the best service possible. In this case, your invoice is your proof of purchase.

  2. 2.- I don’t like the item or I ordered the wrong size or colour

    If you are not fully satisfied with your product, you can return it. You can return it sending it through ordinary mail or you can call us or send us an e-mail, so we can arrange to collect the item. In this case, the carriage cost will be payable by you. The carriage cost depends on the product and on its weight. Please, check the carriage costs here:

    1. For items of up to 5 kg, transport costs are 15 €.
    2. For products of between 5 and 30 kg, transport costs are 30 €.
    3. For products of between 30 and 50 kg, transport costs are 50 €.
    4. For products of more than 50 kg, the transport costs will be calculated on weight and dimensions of the product.
    5. Remember to protect the package so it is not damaged during transport and enclose a copy of the invoice (you can print one from your client area on the webpage).

    The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Once the item is received back at fitnessdigital.ie, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    Your invoice is your proof of purchase and has to be sent back to us together with the item.

    In order to return your good, please contact our customer service department by sending an e-mail to customercare@fitnessdigital.ie so that we can start the collection procedure.

    Please note that in fitnessdigital.ie, we will not accept goods returned in non-original or damaged packaging.

  3. 3.- I have received an incorrect item

    In case you receive an item that is different from the one you ordered, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is incorrect.

    Once the item is received back at fitnessdigital.ie, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    Your invoice is your proof of purchase and has to be sent back to us together with the item.

    In order to return your good, please contact our customer service department by sending an e-mail to customercare@fitnessdigital.ie so that we can start the collection procedure.

    We will send out the correct product immediately upon receipt of the returned item. Of course, carriage costs will be fully paid by us.

    Please note that in fitnessdigital.ie, we will not accept goods returned in non-original or damaged packaging.

  4. 4.- Gifts

    Any gifts received when purchasing the returned product MUST also be returned, or paid for in full.

  5. 5.-Short deliveries and damage to packaging received

    When the transport company delivers your order, it is very important to check it.

    Please COUNT the pieces you receive and look for DAMAGE to the packaging. If the number of boxes you receive is different from the number of pieces on the carrier’s delivery note, DO NOT ACCEPT DELIVERY.

    If the packaging is damaged, DO NOT ACCEPT DELIVERY, or NOTE DAMAGE TO PACKAGING on the delivery note next to your signature.

    Signing the delivery note means that you accept the order; your signature is an acceptance that you have received all the pieces and that the packaging was in good condition.

    Please contact us as soon as possible if there are any problems upon delivery.

    In case you need after sales service, please contact us by sending an e-mail to sat@fitnessdigital.com. Your e-mail will be answered within 48 working hours by a member of our staff. In order to help you as soon as possible, please do not forget to tell us.

If the product delivered by FitnessBit S.L. is different from the one the client has requested, we will arrange to have this item collected and send out the product requested free of charge.

In case you have a problem related to the return of your order, please contact our client service by sending an e-mail: customercare@fitnessdigital.ie or on the following phone number coming soon.

The European commission offers a dispute resolution platform that collects consumer complaints about problems after an online purchase. The programme forwards these claims to a neutral mediator for an out-of-court settlement. For acccess to this platform and more information: http://ec.europa.eu/consumers/odr/

Obligations of the customer

The customer promises to www.fitnessdigital.ie, to give correct information when filling out the registration form, and to keep this information updated .

At the same time, we promise to maintain the safety of your personal information.

We do not collect any information from anyone who is under the legal purchase age of 18 without permission of the parents.

Safety and confidentiality

FitnessBit S.L. promises safety and confidentiality at any time.

FitnessBit S.L. promises to maintain the safety of your personal information, address, payment methods or any other type of information given to us by our clients (Framework Law 15/1999, of 13 December of Data Protection).

Any information we collect from you at FitnessBit S.L. , either by mail or by telephone, will be registered in our data base and FitnessBit S.L. is responsible to maintain the safety of this information.

According to Framework Law regulations 5/1992, of 29 October, modified by Framework Law 15/1.999, of 13 December, of Personal Data Protection (LOPDP), the information FitnessBit S.L. collects from you at "My account" or "Sign in" will only be used to process transactions and send periodic e-mails. FitnessBit S.L. promises to maintain the safety of your personal information according to the previously quoted Legal Text. In case the information is used in any other way, previous consent from the customer will be necesarry.The customer can see his data file at any time, in order to ask for changes, corrections or cancellations. In order to do so, the client must ask for this change or cancellation in writing, by sending a letter to FitnessBit S.L., previously quoted.

We would also like to inform you that the personal information given to us by filling out the regsitration form, will be automatically included in our data base in order to provide the service requested. You can at any time see your data file in order to change it at the "My account" section after identifying who you are. If you wish to cancel your personal file, you may contact our client service customercare@fitnessdigital.ie.

Our on-line store FitnessBit S.L. is registered under the identification authority of sites so that its browser can confirm identity of the store fitnessdigital before sending any transactions. With this technology:

· The identity of our site is automatically confirmed before giving out any information requested by the customer to complete orders placed online.

· Your personal information is satisfactory and your browser will be informed (before sending any personal information) that the sight might not be secure and should be avoided.

We promise to maintain the safety of your personal information, according to the law.

It is necessary for us to use cookies that our service provider transfers to your computers hard drive in order to understand and save your preferences for future visits at www.fitnessdigital.ie. You can configurate your browser in order to see entrance of cookies on your screen and prevent transfer of cookies to your hard disc. For more information, please consult the instructions of your browser.

Any of the information we collect from you will be kept by Fitnessbit SL , even if you do not complete your registration. The information may be used, for example, to contact you and ask you why you have decided not to complete registration or not to place an order.

Applicable legislation and jurisdiction

All sales and purchases with FitnessBit S.L. are subject to English law.

Those general conditions are subject to English Law. Parties must respect them voluntarily in order to solve problems, without appealing to any other law, court of justice or the tribunal of the customer's district. Aa affiliated of ONLINE CONFIDENCE and following the present General Conditions and Terms, and following those Terms and Conditions contained in its Code of Ethics about commercial agreements and advertising, personal data and non-adults protection,; users may go to the extra-judicial service provided through ONLINE CONFIDENCE (www.confianzaonline.es) in the Advertising Jury and National Consumers Chamber

Commercial communications

To register as a customer of fitnessdigital, you have the option to agree to receive our newsletters. By accepting, you allow that fitnessdigital regularly sends notifications by email to you. fitnessdigital offers the possibility to unsubscribe automatically each time a notification is being sent. Likewise, customers will always have the option to unsubscribe from their personal customer area. fitnessdigital will never send notifications to users who are not registered to receive them.

fitnessdigital never gives information to a third party without your consent and will at all times store and treat your personal information with appropriate security measures to prevent unauthorized persons from accessing them. However, fitnessdigital reserves the right to send specific offers to its users via email, that third party companies exclusively offer to customers of fitnessdigital.

​Electronic invoice

The invoice will be sent by email and it can be downloaded via My account with the order information.

Partial nullity

If any of these conditions of services were against the law, and therefore invalid, the other provisions in line with the law remain valid. The parties undertake to renegotiate those points of the service conditions that are null and void and to incorporate them into the rest of the service conditions.

Changes to the terms and conditions

FitnessBit S.L. reserves the right to change these terms and conditions without prior notice, as well as to remove, cancel, suspend or add contents and services and the way they are shown up and localized on its servers. The user accepts these changes every time he/she makes a purchase. Customers who do not accept these changes, must notify it and, starting from when the new version is in place, stop using the services offered in the web.

Right to exclusion

FitnessBit S.L. reserves the right to deny or withdraw access to the portal and/or the services without prior notice, at its own or third party request, to those users who do not comply with these general terms and conditions.

Generalities

FitnessBit S.L. pursues the breach of these conditions, as well as any improper use of its portal exercising all civil and criminal actions that may correspond by law.