How do product reviews work at fitnessdigital?

You can read reviews from other customers in the “Reviews” section at the bottom of each product description.

You can also find reviews about fitnessdigital on our social media channels and external platforms such as Trustpilot and Google Reviews.

Please note that these platforms have their own review publishing and verification systems, which may differ from the ones we use on our website.

After making a purchase, we may invite you to share your experience by sending you an email a few days after your order has been delivered.

These emails are always sent in accordance with your preferences and applicable data protection regulations (GDPR).

To encourage you to take part, our invitation to leave a review is linked to a prize draw. You do not need to leave a positive review to enter: all reviews are treated equally.

We only display reviews on our website that are linked to purchases made through fitnessdigital. To do this, we check that each review is associated with an order registered in our store.

This allows us to ensure that reviews come from customers who have actually purchased the product.

We also comply with the transparency requirements set out in the European Omnibus Directive (EU) 2019/2161, which requires businesses to explain the measures they take to ensure that published reviews come from consumers who have used or purchased the product.

Reviews are entirely voluntary, and every customer is free to share their experience and give whatever rating they feel is appropriate.

Yes. We publish both positive and negative reviews, provided they meet our publication guidelines.

Our team reviews all comments, and we may only reject those that, for example:

• Contain insults or offensive or derogatory language.
• Include unrelated advertising or promotional content.
• Contain personal information.
• Include false or misleading information.
• Are unrelated to the product or the shopping experience.

A negative rating is never a reason to remove a review. Every review matters, as it helps us better understand our customers' experiences and continue improving.

If a review includes a question, an issue or something that requires further assistance, our team may contact you directly to help.

You can rate a product from 1 to 5 stars, based on your experience.

The rating displayed on each product page is the average of all published reviews.

All ratings count equally, regardless of whether the customer has entered the prize draw associated with the review invitation.