If your scale isn't working properly or you want to improve its performance, we help you get the most out of it or solve your Tanita's problems.
Something is not working, what can I do?
- If there is an error in the measurement or one of the keys does not respond, it may be an incident caused by the batteries: change the batteries with new ones (do not use rechargeable or Duracell brand).
- Be 100% sure that the scale is on a level surface (floor without carpets).
- Create a new profile from scratch, this avoids errors in the formula algorithm.
- Check if the "weight" function works properly.
Steps to take into account to improve the accuracy of the scale:
- Readings should be taken naked, fasting and under hydrated conditions.
- Always remove your socks or stockings and make sure your feet are not wet before getting on the scale.
- Do not use it near other electronic devices or wave emitters.
- Make sure to align your heels correctly with the electrodes on the scale and keep your arms relaxed.
- Do not release the electrodes from your hand until the measurement is finished (only for models with the "cuffs").
- Avoid using the scale after eating or exercising.
- In case of intense exercise, it is recommended to wait 12 hours before taking measurements.
- Urinate before each measurement.
Causes for variations in measurements:
- Temporary increases in body weight (total body water) caused by eating or drinking excessively.
- Dehydration due to profuse sweating during intense exercise
- Dehydration due to alcohol consumption or the use of diuretics.
- Dehydration due to profuse sweating while taking saunas.
- Hormonal changes or fluid retention. Avoid taking measurements during the menstrual period (women).
If the options described above do not work and there is no apparent cause for the incorrect operation of the equipment, we advise you to contact us again indicating the batch number of the scale and if possible a video or photo showing the problem.
