Will I have to pay to return an item?

It depends on the way you choose to return items.

If the product does not satisfy you and you want to return it, you have two options:

  • If you want to return the product on your own, they will inform you about the costs at the agency that you will be using to manage the shipment.
  • If we pick up with our courier, the expenses are the following: 
    • For products up to 5 kg, the transport costs are €15.
    • For products between 5 and 50 kg, the transport costs are €30.
    • For products over 50 kg, the transport costs are €50.

Remember to protect the package as best as possible and add a copy of the invoice (you can always print it from your client area on the web).

If you have received a wrong product, different from the one requested or it has arrived defective, we will assume the collection costs.

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